Amazon Web Services (AWS): Cloud Support Associate Intern

October 28, 2021

Amazon Web Services (AWS) invites qualified candidates to submit an application for its Intern Cloud Support Associate Program for 2022. Read below to get more details about this internship opportunity from Amazon Web Services.

About Amazon Web Services

Amazon Web Services is the market leader in scalable, reliable, and inexpensive cloud computing platforms for businesses, individuals, and governments. It offers a mixture of Platform as a service (PaaS), Software as a service (SaaS), and Infrastructure as a service (IaaS). Launched in 2006, the company started to expose key infrastructure services businesses in the form of web services, known as cloud computing. Businesses can use AWS to benefit from Amazon’s expertise to access resources when required. This helps them deliver results accurately and quickly at very affordable rates. AWS provides a highly reliable and affordable infrastructure platform in the cloud to thousands of businesses across 190 countries globally.

Amazon Web Services (AWS): Intern Cloud Support Associate

By joining this promising internship program, you will become a part of the Amazon support team and be at the front of this transforming technology, supporting global businesses and developers that take advantage of our cloud computing services to run their applications. As a cloud support associate, the selected candidates will act as the ‘cloud ambassador’ across all cloud products helping customers with the required tools and tactics to get the most out of our services.

As an Intern, the candidates will be interacting with their peers and the global team of full-time AWS cloud support professionals. This internship program from AWS is a great opportunity to gain experience on AWS cloud services, learning, and hands-on training throughout the program.

During the internship program at AWS, you can expect the following:

  • Every day at AWS will bring exciting challenges and a learning experience for you.
  • You will learn and use innovative technologies
  • You will learn how to apply advanced troubleshooting techniques to provide solutions to the customers.
  • As an intern, you will interact with leading cloud engineers and professionals across the globe.
  • The candidates will partner with Amazon Web Services teams to help resolve issues of customers.
  • You will leverage customer support experience to provide AWS teams with feedback on improving the product and services.
  • The interns will drive customer communication during critical events.
  • You will also drive projects to improve the customer support-related processes and the technical support experience of our customers.
  • Interns will be writing tutorials and creating how-to videos and articles for developers.
  • They will also work on complex and critical customer problems that may span various AWS services.
  • The primary responsibility of a support engineer will be to solve cases of customers through various contact channels, including email, telephone, web/live chat, etc.
  • You will apply various troubleshooting techniques to offer solutions to the customers by thoughtfully working with them to find and resolve the root cause of the problem.
  • As an AWS cloud support intern, you may also need to develop and train, partner with the development team on complex issues, participate in new hiring, write scripts or tools to help teams, and work with leadership to improve the process and strategic initiatives.
  • You will go through various training programs to help you develop the skills needed to be a successful cloud support engineer.

Who should apply?

The internship program is available for January/February – June/July. To apply for this cloud support internship program, the candidates need to meet the following requirements:

  • The eligible candidate should be in the final year of studies in computer engineering, computer science, Information Technology, or other related fields.
  • The internship is available for candidates who need an internship to complete their graduation.
  • The candidate should also have experience with at least one of the following functional scripting languages – Python, Perl, Ruby, or shell scripting.
  • One should also have a working knowledge of the system, network, and OS.
  • Working knowledge of internet fundamentals and cloud computing is preferred.
  • Candidates familiar with Storage, Database, and Big Data concepts will be given preference.
  • Experience with troubleshooting Networks, such as TCP/IP, DNS, switching, routing, LAN/WAN, firewalls, iperf, traceroute, cURL, dig, etc., is an advantage.
  • Candidates who are comfortable working in the Linux/Unix environment may be given preference.

How to apply?

Click on the link given below to apply for this Internship program:

Amazon Web Services (AWS): Intern Cloud Support Associate

Contact Information

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