Discovery IT System Administrator Internship 2022

South African financial services group, Discovery Ltd., is inviting qualified individuals to apply for its IT System Administrator Internship intake for 2022. If you’re interested, be sure to go over the details and minimum eligibility requirements of the role before applying.

About Discovery

Headquartered in Sandton, Discovery Ltd. is a South African financial services company that offers short and long-term insurance, investment, asset management, employee benefits and savings through its many brands and companies. Such companies include Discovery Health, Discovery Insure, Discovery Vitality, Vitality Life, HumanaVitality, and Ping An Health to name a few.

Established in 1992 by Adrian Gore, Discovery Ltd. became JSE-listed seven years later and has expanded its reach from South Africa to the United States, United Kingdom, Australia, Singapore and China.

Discovery IT System Administrator Internship 2022

Discovery IT System Administrator Internship 2022

The successful candidate will be part of the Discovery Central Services team at Discovery Life, a division of Discovery Ltd. which offers a suite of risk assurance products to individual clients. As an IT System Administrator Intern, the successful candidate is to perform the following duties and responsibilities attributed to the role:

  •  Acknowledge all incoming contact requests and incidents according to agreed-upon SLAs
  • Log incoming contacts in the Service Management Tool
  • Classify, organize, and prioritize contacts according to set severity matrix
  • Cary out initial assessment, investigation, and confirmation of incidents or requests
  • Conduct second tier resolution escalated by first line of support
  • Guide and support first line of support regarding escalated queries
  • Work closely with the development team in analyzing unresolved issues from second tier
  • Keep track of resolution progress and update contact as needed, or escalate when urgent, or when SLA is breached
  • Contribute relevant input to the Knowledge Base
  • Acknowledge complaints, offer appropriate solution, and follow hierarchal escalation as needed

Who should apply?

Only applicants who meet the following minimum eligibility criteria may apply:

  • Holds a diploma in Information Technology
  • Completed Grade 12 with 50% in Maths or Math’s Literacy
  • Solid skills in MS Outlook and Excel
  • Background in long-term insurance is big advantage

How do I apply?

Eligible applicants will need to register an account on the company’s recruitment page in order to apply. Click the link below to get started.

Apply online for the Discovery IT System Administrator Internship 2022

Application Deadline?

No deadline is set for the submission of applications as of this posting.

Contact Information

For more information about this internship, send an email to recruitment_queries@discovery.co.za.

Click on the link to view a PDF copy of the Discovery IT System Administrator Internship 2022 advert page.

If this internship is no longer available, please do not post any queries. You may want to view our other graduate programme, internship, and learnership listings that are currently accepting applications.

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We are here to provide you an overview of all the latest internships, bursaries, apprenticeships, graduate programmes, learnerships and jobs opportunities that are available for application in South Africa.

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