Discovery Query Analyst Internship 2022

South African financial services group, Discovery Ltd., is calling on qualified graduates to apply for its Query Analyst Internship 2022 intake for the Discovery Central Services division. Interested? Be sure to go over the basic eligibility criteria and competency requirements of the role before applying.

About Discovery Ltd.

Headquartered in Sandton, Johannesburg, Discovery Limited is a South African financial services company that offers short and long-term insurance, investment, asset management, employee benefits and savings through its many brands and companies. Such companies include Discovery Health, Discovery Insure, Discovery Vitality, Vitality Life, HumanaVitality, and Ping An Health to name a few.

Established in 1992 by Adrian Gore, Discovery Ltd. became JSE-listed seven years later and has expanded its reach from South Africa to the United States, United Kingdom, Australia, Singapore and China.

Discovery Query Analyst Internship 2022

Discovery Query Analyst Internship 2022

As a Query Analyst Intern with the Discovery Central Service division, the main responsibility of the successful candidate is ensure accurate and efficient logs and actions taken on Application Service Desk inquiries and incidents with the aim of achieving first call resolution while meeting set SLAs and TATs. During this 12-month internship, the incumbent’s duties and responsibilities include, but are not limited to:

  • Handle interactions sent to the service desk and ensure client-centric interactions that manages client expectations
  • Make sure data tickets are complete and accurate; escalate issues as needed
  • Assess captured data for possible causes and effectively troubleshoot issues using the knowledge base
  • Maintain ownership and make sure tickets contain updated information
  • Keep track of system infrastructure tools regularly

Who should apply?

Applicants must be able to satisfy these basic eligibility requirements to apply for the role:

  • Holds a tertiary degree or diploma in Information Technology
  • Completed matric/Grade 12
  • ITIL certification is an advantage
  • Must have not been part of any previous internships or graduate programmes
  • Must be between 18 to 30 years old
  • A natural-born South African citizen or naturalized before 27 April 1994
  • Good analytical and troubleshooting skills
  • Effective prioritization, time management, and multi-tasking skills
  • Strong customer service orientation

How do I apply?

Applicants will need to register their profile on Discovery’s online recruitment portal to apply. Click on the link below to get started:

Apply online for the Discovery Query Analyst Internship 2022.

Application Deadline?

No deadline for submission of applications has been set as of this posting

Contact Information

Should you have questions about the internship, send an email enquiry to the recruitment team at recruitment_queries@discovery.co.za.

Click the link for a PDF copy of the Discovery Query Analyst Internship 2022 advert page.

If this internship is no longer available, please do not make any queries. View our other graduate internship listings that are currently accepting applications.

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We are here to provide you an overview of all the latest internships, bursaries, apprenticeships, graduate programmes, learnerships and jobs opportunities that are available for application in South Africa.

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