V&A Waterfront CX Internship 2022

The V&A Waterfront is calling on qualified individuals who are interested in joining its CX Internship intake for 2022. If you’re interested, see to it that you go over the role’s minimum eligibility criteria and skills/competency requirements before applying.

About the V&A Waterfront

Located in Cape Town, the Victoria and Alfred Waterfront is South Africa’s oldest functioning harbour. Measuring 123 hectares, or 300 acres, this mixed-use area offers both commercial and residential real estate. Currently, the V&A Waterfront has more than 450 retail outlets for homeware, fashion, jewelry, audio equipment, leather goods, and more. Fishing boats bring in fresh fish while larger fishing vessels are towed into the harbour by tugboats.

V&A Waterfront CX Internship 2022

 

V&A Waterfront CX Internship 2022

As a Customer Experience Intern, the successful candidate will primarily be responsible building encompassing professional relations within V&A in order to deliver outstanding on-site and online experience to customers in real-time.

Duties and responsibilities

  • Cultivate individual customer relations to encourage buy-ins, inclusivity, and advocating the principles of V&A
  • Report and act on areas that need improvement
  • Make sure key messages are delivered and loops are closed in the problem resolution and escalation process
  • Attend to customer queries face-to-face, manage switchboards, administer gift cards and other customer loyalty programmes
  • Acquire new methods and innovative ways in resolving problems and pushing for success in real-time
  • Develop a strong understanding of customer segmentation including needs, wants, and expectations in order to come up with tailor-fit and real-world engagements
  • Learn how to actively listen to customers to accurately respond to and satisfy customer needs
  • Make use of social media platforms and other relevant communication tools in order to reach out to customers and provide quick responses and solutions
  • Create real-time text and voice responses that are sympathetic, genuine, and in accordance with the Company’s brand and tone
  • Develop a solid understanding of the principles regarding tangible content creation, including various methods of sourcing and sharing appropriate content
  • Capture and share visitor, tenant, shopper, and consumer journey data analytics
  • Utilize customer journey analytics and on-the-ground observations to identify areas of improvement in customer experience

Note that this is not an exhaustive list of duties and responsibilities attributed to the role.

Who should apply?

Applicants need to meet these minimum eligibility criteria and skills requirements to qualify:

  • Currently pursuing a National Diploma in Tourism Management or NQF L6
  • Requires workplace experience towards completing qualification
  • Completed matric
  • Must be a South African citizen
  • With access to a reliable transport
  • Amenable to work shifts
  • Must be able to commit to the 6-month internship which commences on 01 October 2022

How do I apply?

Eligible applicants will need to fill out an online application form on V&A’s recruitment page.

Apply online for the V&A Waterfront CX Internship 2022.

Application Deadline?

No deadline for submission of applications has been set as of this posting.

Contact Information

For enquiries, get in touch with V&A Waterfront directly at:

Tel.no: +27 21 408 7600

Email: enquiries@waterfront.co.za

Click on the link to view a PDF copy of the V&A Waterfront CX Internship 2022 advert page.

Please refrain from making any queries if the internship is no longer available. View our other graduate programme and internship listings that are currently accepting applications.

Don’t miss out on the latest graduate programmes updates. Like us on Facebook and follow @GoCareersSA for more information OR leave a comment below for further inquiries.

We are here to provide you an overview of all the latest internships, bursaries, apprenticeships, graduate programmes, learnerships and jobs opportunities that are available for application in South Africa.

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